WEBVTT

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Good news.

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Your order has shipped and is on its way.

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That's what the AI drafted for a customer update.

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It sounds confident, but this tool hasn't checked the dispatch record.

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Before hitting Send, our employee pauses to check the claim.

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A well-written message isn't the same as a verified fact.

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She leaves her desk to check with the dispatch team.

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And there it is: the same parcel, still waiting on the bench.

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The dispatch colleague confirms it: ready for pickup, not shipped.

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She goes back to her desk and replaces the invented claim with the verified status.

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Before sending, she asks her colleague to check the update.

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Does it describe what actually happened?

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Only after that review does she send it.

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The parcel is still waiting, and the message says so.

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AI can draft the message.

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You're responsible for the facts.